Returns & Warranty

Return & Refund Policy Last updated: March 19, 2026

At Signalinks, we want you to shop with confidence. 

1. Return Conditions

1. 1. For physical products, such as Wi-Fi hotspots and travel gear, the return policy is as follows:

  1. Timeframe: You may request a return within 30 days of receiving the item.
  2. Item Condition: Returned items must be in their original condition, unused, and include all original packaging, accessories, and documentation.
  3. Non-Returnable Items: Gift cards, downloadable software, digital products (such as top-up data), and perishable goods.

1.2. For eSIMs, please read the detailed refund terms below:

1. Compatibility Issues:

  • If you did not check the compatibility of your eSIM with your device when purchasing it, you can apply for a refund if the following conditions are met:
  • The QR code has not been scanned.
  • No data has been used in the plan.
  • The eSIM was purchased within the last 6 months.
  • You will need to provide screenshots and necessary information to verify if there are any incompatibility or device lock issues.

2. Trip Cancellation:

  • If you cancel your trip or no longer need the eSIM, you can get a full refund if the following conditions are met:
  • The eSIM was purchased from the Signalinks website.
  • The eSIM has not been activated.
  • If the eSIM has been activated or used, we will analyze your specific situation to provide a better solution.
  • The transaction was completed within the last 6 months.

3. Connectivity Issues:

  • If your eSIM is unusable due to issues with Signalinks or your network connectivity provider, we can provide a full or partial refund.
  • Before requesting a refund, please:
  1. Contact our support team at web@signalinks.com to report the connectivity issue.
  2. Please provide relevant information and screenshots to help our team identify the problem.
  3. If the connectivity issue cannot be resolved, Signalinks will refund your order amount.
  4. If the eSIM card has never been connected to the internet, we can provide a full refund. If the eSIM card stops working or only works temporarily, we can provide a partial refund based on the number of days you were unable to connect to the internet, minus the number of days you were connected.

4. Non-refundable situations:

  • No communication: If you encounter problems during use and request a refund without any communication or explanation, we will not accept your refund request.
  • Data package expiration: Each data package has an expiration date. Unused data will not be refunded after the expiration date.
  • Compensation: We do not provide refunds or compensation for costs incurred due to a backup phone, backup SIM card, backup service provider, hotel phone, or other charges not directly related to your Signalinks eSIM account.
  • Fraudulent Purchases: Signalinks reserves the right to refuse any form of refund if there is evidence of abuse, breach of our terms and conditions, or any fraudulent activity related to the use of Signalinks products and services.
  • Unauthorized Purchases: All refund requests are subject to investigation and approval. Signalinks reserves the right to suspend any account suspected of fraudulent activity.
  • Billing Errors: If a customer reasonably and in good faith objects to an invoice or part of an invoice, the customer should notify Signalinks within 7 days of receiving the invoice, detailing the reason for the error and, where possible, the amount the customer believes should be paid.
  • Third-Party App Registration: Our eSIM service is primarily for internet connectivity. We cannot register, verify, or receive verification codes for third-party apps (such as WhatsApp, TikTok, Uber). If other aspects of the data service are functioning normally, we will not issue a refund even if a specific app cannot be registered.
  • Other Reasons: If a refund request does not fall into the above categories, we will investigate each case individually. A processing fee may apply if the refund is approved. The maximum refund a customer can request must be equal to or less than the total amount paid.

2. Return Shipping Fees

Defective/Wrong Items: If the product is incorrect, damaged by the carrier, or defective in another way, Signalinks will cover the return shipping cost and tariffs or provide a prepaid label.

Customer Remorse: If you purchased the wrong product, it doesn't fit, or you no longer want the item, you (the customer) are responsible for the actual cost and tariffs of return shipping.

3. How to Initiate a Return

Contact our support team at web@signalinks.com with your order number and reason for return.

We will provide you with a Return Authorization and the correct return address. Please do not send items back to the address on the package without confirmation.

Pack the item securely and ship it using a trackable shipping method.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late Refunds: If you haven’t received a refund yet, please check your bank account and contact your credit card company, as it may take some time before your refund is officially posted.

5. contact information: web@signalinks.com

Warranty Policy Last updated: September 25, 2025

We stand behind the quality of our products. Signalinks offers a 3-Year Limited Warranty on eligible hardware products purchased directly from our official website or authorized Amazon store.

5. Coverage Period

The warranty period begins on the date of purchase and lasts for 3 years.

6. What is Covered?

This warranty covers defects in materials and workmanship under normal use.

Manufacturing defects.

Hardware malfunctions that occur during standard operation.

7. What is NOT Covered?

  • Normal wear and tear.
  • Damage resulting from misuse, abuse, accidents, liquid contact, fire, or earthquake.
  • Unauthorized modifications or repairs.
  • Consumable parts (such as batteries), unless failure has occurred due to a defect in materials or workmanship.
  • Theft or loss of the product.

8. Warranty Claim Process

If you believe your product is defective, please follow these steps:

Email web@signalinks.com with your Order Number and a clear description of the issue.

Please provide photos or videos demonstrating the defect.

Our technical team will assess the claim. If validated, we will repair the product, send a replacement, or issue a refund at our discretion.

For valid warranty claims, Signalinks will cover the shipping costs for the replacement unit.