Returns & Warranty
Return & Refund Policy Last updated: September 25, 2025
At Signalinks, we want you to shop with confidence. If you are not completely satisfied with your purchase, we accept returns within 30 days of delivery.
1. Return Conditions
Time Frame: You may request a return within 30 days of receiving your item.
Item Condition: Returned items must be in their original condition, unused, with all original packaging, accessories, and documentation.
Non-Returnable Items: Gift cards, downloadable software, digital products (e.g., activated eSIMs), and perishable goods.
2. Return Shipping Fees
Defective/Wrong Items: If the product is incorrect, damaged by the carrier, or defective in another way, Signalinks will cover the return shipping cost or provide a prepaid label.
Customer Remorse: If you purchased the wrong product, it doesn't fit, or you no longer want the item, you (the customer) are responsible for the actual cost of return shipping.
3. How to Initiate a Return
Contact our support team at web@signalinks.com with your order number and reason for return.
We will provide you with a Return Authorization and the correct return address. Please do not send items back to the address on the package without confirmation.
Pack the item securely and ship it using a trackable shipping method.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Late Refunds: If you haven’t received a refund yet, please check your bank account and contact your credit card company, as it may take some time before your refund is officially posted.
5. contact information: web@signalinks.com
Warranty Policy Last updated: September 25, 2025
We stand behind the quality of our products. Signalinks offers a 3-Year Limited Warranty on eligible hardware products purchased directly from our official website or authorized Amazon store.
1. Coverage Period
The warranty period begins on the date of purchase and lasts for 3 years.
2. What is Covered?
This warranty covers defects in materials and workmanship under normal use.
Manufacturing defects.
Hardware malfunctions that occur during standard operation.
3. What is NOT Covered?
- Normal wear and tear.
- Damage resulting from misuse, abuse, accidents, liquid contact, fire, or earthquake.
- Unauthorized modifications or repairs.
- Consumable parts (such as batteries), unless failure has occurred due to a defect in materials or workmanship.
- Theft or loss of the product.
4. Warranty Claim Process
If you believe your product is defective, please follow these steps:
Email web@signalinks.com with your Order Number and a clear description of the issue.
Please provide photos or videos demonstrating the defect.
Our technical team will assess the claim. If validated, we will repair the product, send a replacement, or issue a refund at our discretion.
For valid warranty claims, Signalinks will cover the shipping costs for the replacement unit.