Shipping Policy
Last updated: March 30, 2026
At Signalinks, we are committed to delivering your order quickly, safely, and reliably. This Shipping Policy outlines how we process, ship, and deliver orders to customers worldwide.
1. Order Processing
- You will receive an order confirmation email once your purchase is complete and a shipping confirmation email once your order has been dispatched. Please ensure your email address is real.
- For physical devices (e.g., Wi-Fi routers), order processing time is1 business day, standard shipping applies.
- For digital services (eSIM activation codes and data top-ups), delivery is made electronically via email, order processing time is 1 business day, delivery within 1 business day on weekdays, and delivery within 2 business days on non-business days.
2. Physical Devices Shipping Methods & Delivery Times
| Area | Shipping fees | Shipping time |
| Europe(Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Bulgaria, Croatia, Hungary, Serbia, Greece, Estonia, Latvia, Slovakia, Slovenia, Luxembourg, Lithuania, Austria, Belgium) |
Faster Shipping: |
Faster Shipping: 3-8 days
|
| America(Canada, United States, Mexico, Brazil, Chile) |
Faster Shipping: |
Faster Shipping: 3-8 days
|
| Oceania(Australia, New Zealand) |
Faster Shipping: |
Faster Shipping: 3-8 days
|
| Asia(Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Indonesia, Taiwan, Thailand, Macao SAR, Philippines, Vietnam, Israel) |
Faster Shipping: |
Faster Shipping: 3-8 days
|
| Others | For regions other than those listed above, please contact customer service for a feasible delivery plan. | Please contact us! |
- Because logistics is affected by weather and holidays, sometimes it may exceed the above time range, please understand!
- Warehouse colleagues do not go to work on weekends, so weekend orders will be delayed until Monday delivery!
3. International Shipping, Duties & Taxes
- Physical products - such as our travel equipment products, wifi hotspot
-
- For most international destinations, we provide DDP (Delivered Duty Paid) shipping, meaning customs duties are covered by us, and you will not pay extra fees upon delivery.
- Exceptions: However, for certain countries (currently known countries - Brazil and Türkiye), orders are shipped DDU (Delivered Duty Unpaid). For these specific regions, customs duties, import taxes, and fees are not included in the product price or shipping cost, and customers are solely responsible for paying any applicable charges upon delivery
- Virtual products - such as our eSIM
- Since this is a virtual product, we will ship it to your email address and will not handle the actual logistics of the product. Therefore, for all countries and regions worldwide, you will not need to pay any additional fees upon receipt.
4. How will your order be shipped?
- We offer 4PX/Yunexpress/Singapore Post/USPS/DHL and other standard shipping options.
- If you order multiple items, we strive to ensure all your items arrive at the same time. Sometimes, due to out-of-stock items, our items may not be shipped at the same time, depending on your order and the items.
- Once the product has been shipped, we cannot change the shipping method. Therefore, please ensure your delivery address is correct.
5. Tracking Your Order
- Once your order has shipped, you will receive a tracking number by email.
- You can track your shipment through our website or the carrier’s tracking portal.
- If you do not receive tracking details within 3 business days of placing your order, please contact our support team.
6. Failed Deliveries & Incorrect Addresses
- Please ensure that your delivery address is complete and accurate.
- We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
- If a package is returned to us due to an incorrect address or failed delivery attempt, the customer will be responsible for additional shipping costs to resend the order.
7. Damaged or Lost Packages
- If your order arrives damaged, please contact us of receipt with photos of the damaged item and packaging.
- If your package is lost in transit, we will work with the carrier to investigate and, if confirmed lost, issue a replacement or refund.
8. Returns & Exchanges
- For details on returns, exchanges, and refunds, please refer to our [Return Policy].
9. Contact Us
- If you have any questions about shipping or need help with your order, please contact us: web@signalinks.com
- Address: RM 18 27/F HO KING COMM CTR, 2-16 Fa Yuen Street, Mong Kok, Kowloon Hong Kong SAR