1. Orders & Payments
1. How can I check my order status?
Log in to your account and select the correct order to check its status.
2. Can I modify my order?
You can contact us to modify your order before your package ships (our processing time is usually within 12 hours, but there may be delays on weekends and holidays). Once your order has started shipping, it cannot be modified directly.
3. What payment methods are accepted?
We accept Visa, MasterCard, American Express, Paypal, Union Pay, Shop Pay, Apple Pay, Google Pay.
4. Will I receive a confirmation email after payment?
Yes, you will receive an order confirmation email once payment is successful.(Please enter a valid email address when filling out your order.)
5. Is my payment information secure?
Of course, we take your account and asset security very seriously, which is why we use Shopify Payments as our payment method.
2. Shipping
1. How long does it take to ship my order?
Orders typically ship within 1-2 business days (this period is automatically extended during weekends and holidays). Shipping time varies depending on the country; please check our shipping policy.
2. How can I track my shipment?
After your order is shipped, you will receive a tracking number via email. You can check the shipping status on the "Tracking" page of the website.
3. Do you offer international shipping?
Yes, we offer international delivery services, currently covering many countries and regions.
4. What are the shipping costs?
Shipping costs vary depending on the delivery location and shipping method. We offer free shipping to some countries and regions. You can check shipping costs on our Shipping Policy page.
5. Can I change my shipping address?
If your package has not yet been shipped, you can contact us to update your shipping address, please contact us as soon as possible. Once the package has begun shipping, it cannot be modified.
3. Returns
1. What is your return policy?
We accept returns within 30 days of the date of purchase, provided the item is in its original and undamaged packaging. For returns not due to product issues, we do not cover postage.
2. How do I initiate a return?
Just contact us, please.
3. Will I get a full refund?
Yes, the refund amount is the product price. If you paid shipping fees when you placed the order, the shipping fees will not be refunded.