Shipping Policy
Last updated: 2025.09.25
At Signalinks, we are committed to delivering your order quickly, safely, and reliably. This Shipping Policy outlines how we process, ship, and deliver orders to customers worldwide.
1. Order Processing
- Orders are typically processed within 1–2 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation email once your purchase is complete and a shipping confirmation email once your order has been dispatched. Please ensure your email address is real.
2. Shipping Methods & Delivery Times
| Area | Shipping fees | Shipping time |
| Europe(Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Bulgaria, Croatia, Hungary, Serbia, Greece, Estonia, Latvia, Slovakia, Slovenia, Luxembourg, Lithuania, Romania, Austria, Belgium) |
Faster Shipping: |
Faster Shipping: 3-8 days
|
| America(Canada, United States, Mexico, Brazil, Chile) |
Faster Shipping: |
Faster Shipping: 3-8 days
|
| Oceania(Australia, New Zealand) |
Faster Shipping: |
Faster Shipping: 3-8 days
|
| Asia(Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Indonesia, Taiwan, Thailand, Macao SAR, Philippines, Vietnam, Israel) |
Faster Shipping: |
Faster Shipping: 3-8 days
|
| Others | 0-0.5KG: 9.99 USD 0.501-1KG: 14.99 USD 1.001-2KG: 24.99 USD ≥2.001KG: 39.99 USD |
12-30 days
|
- Because logistics is affected by weather and holidays, sometimes it may exceed the above time range, please understand!
- Warehouse colleagues do not go to work on weekends, so weekend orders will be delayed until Monday delivery!
- Because some countries cannot use our express and standard logistics channels, such as India, Russia, Ukraine and other countries!
3. International Shipping, Duties & Taxes
- Our logistics can handle the customs duties of most countries, so you don't need to pay extra fees
- Some orders may be subject to customs duties, import taxes, and fees imposed by the destination country.（For example, Brazil and Türkiye）
- These charges are not included in the product price or shipping cost. Customers are responsible for paying any applicable duties or taxes upon delivery.
- Customs clearance procedures may cause delays beyond our original delivery estimates.
4. How will your order be shipped?
- We offer 4PX/Yunexpress/Singapore Post/USPS/DHL and other standard shipping options.
- If you order multiple items, we strive to ensure all your items arrive at the same time. Sometimes, due to out-of-stock items, our items may not be shipped at the same time, depending on your order and the items.
- Once the product has been shipped, we cannot change the shipping method. Therefore, please ensure your delivery address is correct.
5. Tracking Your Order
- Once your order has shipped, you will receive a tracking number by email.
- You can track your shipment through our website or the carrier’s tracking portal.
- If you do not receive tracking details within 3 business days of placing your order, please contact our support team.
6. Failed Deliveries & Incorrect Addresses
- Please ensure that your delivery address is complete and accurate.
- We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
- If a package is returned to us due to an incorrect address or failed delivery attempt, the customer will be responsible for additional shipping costs to resend the order.
7. Damaged or Lost Packages
- If your order arrives damaged, please contact us of receipt with photos of the damaged item and packaging.
- If your package is lost in transit, we will work with the carrier to investigate and, if confirmed lost, issue a replacement or refund.
8. Returns & Exchanges
- For details on returns, exchanges, and refunds, please refer to our [Return Policy].
9. Contact Us
- If you have any questions about shipping or need help with your order, please contact us: web@signalinks.com